FAQs
Orders & Delivery
How much does delivery cost?
How much does delivery cost?
Standard delivery is £3.95 per order, however many items you purchase. Free delivery on all personalised cards. Delivery upgrades are available during checkout. See our delivery page for my information.
When will I receive my order?
When will I receive my order?
Non personalised items are usually dispatched within 24hrs, Personalised products are dispatched within 1-3 working days.
Estimated delivery dates will be shown at checkout for each delivery method available.
An email will be sent confirming that your order has been dispatched including any relevant tracking.
My parcel has been returned to you, what can I do?
My parcel has been returned to you, what can I do?
If your parcel has been returned to us we will contact you to rearrange redelivery this may incur a small fee to cover extra postage costs.
I have a problem with my order?
I have a problem with my order?
Not to worry, you can use the contact us form to let us know about your problem.
Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as quickly as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault.
We may require you to send over an image to investigate your claim further, images can be sent to sales@giftmoments.co.uk
Will an invoice or paperwork be included in the package?
Will an invoice or paperwork be included in the package?
No paperwork will be sent in the package, so is perfect to send directly to the recipient.
I paid for next day delivery, and I haven't received it yet?
I paid for next day delivery, and I haven't received it yet?
Next working day delivery is available for orders received by 1pm, if you order after this time your order will be dispatched the following day.
Please note that we will deliver your order Monday to Saturday.
I have only received part of my order?
I have only received part of my order?
Orders with multiple items may be sent out separately depending on lead times, please contact us if in doubt and we can check for you.
Personalisation
I made a mistake on the personalisation?
I made a mistake on the personalisation?
If you notice you have made a mistake please contact us as soon as possible. Unfortunately, we are unable to change the personalisation if your order has already gone into production.
My item has the wrong personalisation/spelling mistake?
My item has the wrong personalisation/spelling mistake?
We will always personalise your gifts exactly as you’ve requested during the order process. If you receive your gift with different personalisation than what is showed in your confirmation email please contact us.
Can I personalise in a different language?
Can I personalise in a different language?
Our system supports only English language at the moment sorry.
Can I use special characters or emojis?
Can I use special characters or emojis?
Provide an answer to the question here, with as much detail as possible to help your customers.
Returns and Refunds
Can I cancel my order?
Can I cancel my order?
For personalised product due to the nature of the products once your order has been processed we are not able to change or cancel your order.
Non personalised products maybe able to be cancelled if the order has not left the warehouse.
Do you accept returns?
Do you accept returns?
Unfortunately on personalised items we are unable to accept returns due to change of mind. Non personalised products can be returned within 14 days. Please see our returns policy page for more information. If you have a problem with the product you received please contact us.